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FAQs

Electricity

What is an MPAN?
The Meter Point Administration Number is also called the supply number. This is how your meter is identified by your supplier and to a certain extent, determines what prices you could be charged for your electricity
How do I find my MPAN if I can’t find it on the bill?
Contact your current supplier and they should tell you.
How do I work out my usage?
On your most current bill, you should have Previous and Present meter readings. Your supplier will have then worked out the difference and stated the “units used” these are usually in kWh. The bill will either be monthly, quarterly or yearly.
What suppliers do you use?
Over the last 12 years, we have used all of the big six suppliers. We also have experience in using smaller energy suppliers.
Who do I speak to if I have a fault?
If you are not currently a Quest Utilities customer, please contact your current supplier.
How long will I be in contract for?
Various suppliers offer contracts of varying length. The most common lengths are 12 or 24 months, although you can also have 36 month contract.
My current contact is almost up for renewal, how do I change supplier?
You will need to send a termination letter to your current supplier. The time period in which you need to do this varies depending on who you are with, however it is usually around 45 days before the end of your contract.
How long does it take to change suppliers?
Depending on your current supplier, it can take between 5-21 days. If the contract is objected to by the current supplier, then it may take longer.
Do you do domestic electricity?
No, the only case in which we would look at a meter associated with a domestic property is if this property is part of a business, For example; a farm house.
How often do prices change? – How long are the quotes you send me valid for?
Prices are only valid for as long as the supplier sees fit, this is normally one week. However, it is also dependant on other features, such as the economc climate, weather or other external features such as oil prices, wars or other political upset around the world.
When signing the contract, what information will I need to provide?
Many of the suppliers now perform credit searches before quoting. In order to carry out the searches, the Directors / Owners personal information may be required, for example: the home address and date of birth.
How can I contact someone if I have a problem / still have questions about using Quest Utilities?
You can call us on 01684 580 595 and speak to one of our friendly, Customer Sales Advisors.

Gas

What is an MPR Number?
The Meter Point Reference number is the gas equivalent of an MPAN number, it allows your supplier to identify your meter. The reference number is purely numerical and can be up to 10 digits long.
How do I find my MPR number if I can’t find it on the bill?
You will need to contact your supplier.
How do I work out my usage?
Your usage will be on a bill from your supplier. They may show the usage in hcf units which are the units before being converted into kWh. When you confirm your usage, please tell us in kWh.
What suppliers do you use?
We use many of the main gas suppliers. We also have experience using small gas suppliers.
Who do I speak to if I have a fault?
You will need to contact your current supplier.
How long will I be in contract for?
Various suppliers offer contracts of varying length. The most common lengths are 12 or 24 months, although you can also have 36 month contract.
My current contact is almost up for renewal, how do I change supplier?
You will need to send a termination letter to your current supplier. The time period in which you need to do this varies depending on who you are with, however it is usually around 45 days before the end of your contract.
Do you do domestic gas?
No, the only case in which we would look at a meter associated with a domestic property is if this property is part of a business, For example a farm house.
How often do prices change? – How long are the quotes you send me valid for?
Prices are only valid for as long as the supplier sees fit, this is normally one week. However it is also dependant on other features, such as the economic climate, weather or other external features such as oil prices, wars or other political upset around the world.
When signing the contract, what information will I need to provide?
Many of the suppliers now perform credit searches before quoting. In order to carry out the searches, the Directors / Owners personal information may be required, for example: the home address and date of birth.
How can I contact someone if I have a problem / still have questions about using Quest Utilities?
You can call us on 01684 580 595 and speak to one of our friendly, Customer Sales Advisors.